Not The Best But At Least It's A Job? - Licensed Insurance Agent Independence Pet Group Employee Review

Most of the good things about this job vanished within the first year of working there. No weekend work until oops you have to work Saturdays now. Generous PTO but no sick time so if you get sick & have "unscheduled PTO" you are penalized (only about 5-6 instances of this allowed per rolling 12 mo calendar). Retention was not a focus when I was hired but now if you're not hitting the retention percentage that they are steadily raising you will be put on a PIP (currently we are required to hit a retention percentage of 21% of all customers who call to cancel - despite main reason for cancelling coverage being the INSANE premiums we charge. There are some monthly bonuses available for hitting certain metrics however these metrics are difficult to attain. It is very rare for anyone to intervene in abuse of employees by customers. Management does not care about employee burnout & if you are excelling at one metric you will be given a fire hose to the face of even more of that type of work until you feel like you can't breathe due to all how insanely busy & overworked you are. Our "offshore" agents are from the phillipines & can barely speak English & cause the majority of our escalations. Customers & US based agents alike are incredibly frustrated with this decision to outsource labor to countries where the company can take advantage of those people & pay them next to nothing to basically do next to nothing in their jobs. Clear communication is a laughable concept & despite announcing record profits year over year the raises in compensation are ridiculously low & do not include any cost of living. If you need a job, this is definitely a job, but is it a good one? No.