Nice people and flexible work, but pay is low - Travel Operations Specialist Inside Travel Group Employee Review

- great coworkers - good benefits - interesting job contents - occasional travel to Asia

- Compensation is low given the amount and complexity of the role High workload and frequent overtime, particularly during peak travel seasons, contribute to ongoing stress and burnout. - Poorly defined role scope, with sales consultants expected to handle sales, operations, and customer support tasks simultaneously, leaving many employees overwhelmed by constant multitasking and inability to delegate secondary tasks. - Management is largely unresponsive to employee concerns, with limited acknowledgment of workload challenges or suggestions for operational improvement. - Key decisions are made by upper management in the UK, often without consultation or visibility for the US team, leading to misalignment and frustration. - Minimal engagement from senior leadership, who rarely visit the US office or participate in team meetings. - Lack of meaningful career growth opportunities or influence over changes that impact day-to-day responsibilities.

Wonderful coworkers Nice benefits comparative to the sector Compassionate HR staff

Disregard for day-to-day workload of staff Complete disconnect between UK and US branches Low pay comparative to workload Company change runs at a glacial pace and is heavily dependent on input from UK headquarters Management staffing decisions are questionable and entry level staffing seems to be treated by throwing talent into a meat grinder Communication of huge changes often feels like an afterthought and is done in needless haste