Great - IT Technician Intelligent Technical Solutions Employee Review

Thanks for sharing your thoughts and for being part of the team. We’re really glad to hear your experience with your manager and teammates has been a good one. A strong team dynamic makes all the difference, and it’s something we work hard to build and protect. We also hear you on compensation. It's a concern, and you’re not alone in feeling that way. We’ve been taking a closer look at how we reward people, and your feedback adds to the conversations we’re already having at the leadership level. Appreciate you taking the time to share what’s working and what could be better. It helps more than you know.

Thank you for sharing your feedback. We genuinely appreciate it when former team members take the time to reflect and offer perspective—even when it's tough to hear. It’s true: our company has gone through significant growth and transformation. We began as three strong MSPs, each with solid roots and loyal teams. Merging them was the first chapter. Then, with private equity investment, we accelerated our growth to a full MSSP and brought in several more organizations on top of that evolving foundation. That kind of scale isn’t easy—and we acknowledge that integration, change, and recalibration have brought both opportunity and growing pains. Not everyone has found that shift to be the right fit. And while we respect and honor the culture that got us here, we also know that building a resilient, modern MSSP at scale requires structure, performance, and evolution. What hasn’t changed—and never will—are our core values: Do the Right Thing, Have an Open Mind, and Be a Creator. They continue to anchor us in everything we do. Our 8.1 company engagement score across nearly 400 team members, consistent internal kudos, recognition programs, and regular connection points—like daily huddles, newsletters, and global events—are proof that the soul of the company hasn’t been lost. It’s growing along with us. We’ve also made measurable improvements: enhanced career pathing, better compensation transparency, flexible work options for global teams, and new leadership with experience scaling MSSPs the right way. Our support model is global by design, allowing us to hire the best-fit talent regardless of location. It’s not perfect—but it’s working, and we’re committed to continuous improvement, training, and accountability. To those reading this review and wondering if we’ve lost our way—we haven’t. We’re simply building something bigger. More structured, more resilient, and more capable of delivering long-term value to clients and team members alike. We wish this former team member well and thank them for being part of our journey. Their input reminds us that while growth is hard, staying true to your values through it all is what sets a great company apart. That’s our North Star.