Declining Culture Driven by Poor Leadership and Constant Layoffs! - Anonymous employee InterWell Health Employee Review

Great culture values and leadership

Lots of change but they manage it well

Remote work allows for excellent work-life balance

Senior leadership appears to lack deep operational expertise in value-based care, which limits the organization’s ability to execute strategically. Messaging to the provider network often feels more performative than substantive. There is limited strategic clarity and priorities shift frequently; direction is often reactive rather than planned. Internal communication tends to rely heavily on scripted talking points, which makes dialogue feel guarded rather than transparent. Strategic prioritization appears disconnected from value creation. Departments with limited measurable contribution are elevated, while functions critical to execution in value-based care remain under-resourced. This misallocation of attention and investment undermines performance and signals weak strategic discipline at the senior leadership tier. Culturally, leadership behaviors sometimes conflict with stated core values. Feedback is frequently delivered in ways that feel corrective rather than developmental. Psychological safety is inconsistent, and dissenting viewpoints are not always welcomed. Decision-making appears centralized and image-focused, which creates an environment where perception management sometimes outweighs operational improvement.