Pros
* Flexible working. * Pay *can* be good for what you're doing. * A job where you can turn up, work, and leave it all behind.
Cons
* Management keep secret lists that can help or ruin your chances of getting work. * If you don't make "friends" with the right people then you could be stuck with the worst shifts. * You are just a number - Nobody cares about you. * They hire close to 1000 new staff every year, for a call centre that's got around 120 phones. * They refuse to say how you go up and down the pay grades. * They mostly treat their staff like children. * The targets or "strike rate" change throughout the day and you can never know if you've done a good or bad day's work until management release statistics 3 days later. * Shifts can be cancelled at very short notice.