SMX Community Manager - Community Manager Ipsos Employee Review

4.0
15 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Being a Community Manager for Ipsos SMX is by far the most rewarding job I've ever had--each day presents new opportunities to think outside the box, and the research and recommendations you present to your clients is often reflected in products on shelves or major ad campaigns across the nation. The team is really fun, and the Cincinnati office environment is great--flexible hours, casual attire, beer cart, summer Fridays, etc. It's the perfect job for someone transitioning from a client side marketing role to market research, or someone who wants to delve into research from more of a social media perspective. Great for thinkers and those who do not mind putting in the hours to make their work the best it can be.

Cons

The hours are not regular--so do not take this job expecting a 9 to 5 all the time. Some weeks you will need to put in the extra time to get a project finished, while others you will have a lighter schedule and can log off early as soon as you wrap work up. So you need to be flexible, dedicated, and someone who's ok with rolling with the punches when they have to in order to really succeed here. The starting salary and benefits are good, but yearly raises are lacking, even for high performers. So do not expect to see huge pay jumps until you get a promotion.

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5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, smart coworkers and motivated company

Cons

Company politics, workload, demanding clients

1.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunities and various locations

Cons

You work your tail off using gas, mileage, time, energy, tolls, and consistent but the authenticator who sit in the comfort of their home find any and everything wrong with the survey you fill out. Then, you don't get paid. Their portal that you are supposed to use while on location has connectivity issues or whatever reason they decide to blame it on. So far, I've lost $500.00 with this company. There are many other mystery shopping companies who don't try to cheat you out of money. If I had to guess, they use your pictures and get THEIR money but won't pay their contractors. I would suggest shopping for any other company besides Ipsos!

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