Very Negative Atmosphere - Licensed Massage Therapist JC Resorts Employee Review

Extremely high turn over rate. In the three years I was there 25 massage therapists, front desk people, managers and other service providers left, were fired or could no longer work because of disability. And it is a very small department ,we maxed out at 22-25 people. This job is really well paying but the incompetence of management and the constant negativity from senior staff kills your motivation. I always gave 110% and even had return clients, however management does not value entrepreneurial therapists who work to bring clients back. They do not honor client requests for specific therapists. The provider staff is expected to be perfect and give exceptional service without any support from the front desk. Even when the front desk makes repeated mistakes this is ignored, but If the provider staff misses a punch on a time clock once in a year, they are written up. No matter how good your client feedback and tips are you will get a bad performance review. Because they do not offer raises they have to justify this budgetary issue by making it the employees fault. I was not an ideal employee and got a bad review deservedly. However, ideal employees also got bad reviews. Instead of making it the employees fault, how about be upfront and let employees know there is a raise freeze. The attitude from management repeated often and loudly is, "if you don't like it here leave, it's not for everyone." You might want to rethink this attitude, as you see a 95% turn over rate is not something to aspire to.