Mixed Bag - Good First Job but Culture Needs Work - Technical Support Engineer Jama Software Employee Review

2.0
17 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers on the individual contributor level. Very cool office in downtown PDX that's unfortunately mostly vacant. Great place to get your foot in the door if you're newer or getting back into tech. Pretty laid back work environment.

Cons

Upper Leadership is very removed and hard to connect with. Non-competitive salary and benefits. Not doing much about employee retention and experiencing very high turnover. Product has immense tech debt. Disappointed to see a lot of talk about DEI but very little actual work in that area. Has a very confusing way of suddenly firing key members of the team without discussing it with the team to see what the impacts would be.

Explore other reviews about Jama Software

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Great people and strong collaboration across departments - Attentive and supportive onboarding experience - Encouraging environment for new ideas - Supportive and responsive People team - Diverse customers with interesting, meaningful challenges to solve - Great product that is staying current with new technologies - Strong support for remote work

Cons

- Fully remote environment requires strong work habits and discipline - Need to be proactive to stay connected when working remotely

2.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Peers are a true pleasure to work with and it's easy to cross-collaborate.

Cons

Leadership is all-in on AI and confident that they will be the exception to the second wave of regret you see other SaaS companies who adopted earlier expressing. Leadership is demanding faster output and criticizing and eliminating any old guard who flag concerns around the approach.

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