Not what it used to be... - Anonymous Jane.com Employee Review

2.0
29 July 2019
Recommend
CEO approval
Business outlook

Pros

Pantry, game room, flexible work hours, barbershop, and exercise classes

Cons

I have worked here about two years - today, Jane is far from the amazing company that it used to be. Almost all of the upper and middle management that made Jane so great have all quit. Many of those positions have been filled by incompetent replacements. They take advantage of the lax office hours and miss full days at a time, rarely speak to team members, and spend the majority of their time gossiping about office drama. The focus used to be on work and creativity in helping Jane and its sellers to succeed. Now, it is a toxic backstabbing environment. HR does nothing about multiple complaints that have been submitted, that are a serious issue and have caused many employees to leave the company. They hide behind their own reviews that they post on Glassdoor to mask what is really happening. Jane used to be such an amazing place to work. The people, the culture, and the work was one of the best things I have been a part of. Now, it is much different. I hope things change for the better or I will have to look harder to find a new job. HR does nothing about multiple complaints that have been submitted, that are a serious issue and have caused many employees to leave the company. They hide behind their own reviews that they post on Glassdoor to mask what is really happening. I have worked here about two years - Today, Jane is far from the amazing company that it used to be. Almost all of the upper and middle management that made Jane so great have all quit. Many of those positions have been filled by incompetent replacements. They take advantage of the lax office hours and miss full days at a time, rarely speak to team members, and spend the majority of their time gossiping about office drama. The focus used to be on work and creativity in helping Jane and its sellers to succeed. Now, it is a toxic backstabbing environment. HR does nothing about multiple complaints that have been submitted, that are a serious issue and have caused many employees to leave the company. They hide behind their own reviews that they post on Glassdoor to mask what is really happening. Jane used to be such an amazing place to work. The people, the culture, and the work was one of the best things I have been a part of. Now, it is much different. I hope things change for the better or I will have to look harder to find a new job.

avatar
Jane.com Response
6y
Thank you for taking the time to provide us with feedback. We understand the workplace experience has changed a little bit in the past few years. Any effort to make changes to our culture has been in preparation for growth and scale. We take the Jane experience very seriously and are committed to an environment where Janesters can work hard, have fun and enjoy their time while at work. Improving and building leadership throughout the organization has been a major focus for us over the past year. We’ve created our Senior Leadership Team, and have made managerial replacements where necessary. Leadership and development are top-of-mind for our People Operations department, as well as our leaders, and it’s something we are hoping to focus heavily on in the next few months. We look forward to the improvements that can be made there. As for concerns sent to HR, unfortunately, the issues regularly sent to the department require a lot more work and care than most employees expect. They take any complaints, issues of employee toxicity, safety, or frustrations seriously. They are committed (as is our leadership) to simultaneously protecting Janesters and Jane. Any work being done to solve behavioral or performance concerns are always addressed directly, in private, with the appropriate parties involved. HR’s doors are always open, and we encourage all Janesters to address them directly for any concerns that are affecting their teams or the company overall.

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