Look after yourself and stay away - Customer Service Representative Jellycat Employee Review

1.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Lovely soft toys to the outside what a lovely brand but that’s all

Cons

Staff members get burned out, selfish senior management who think since they work above others they can bully as often and much they want, no realistic office attendance policy jsut controlling behaviour and chaos forever , low pay, who management should be changed and put people in place who really understand customer service

Explore other reviews about Jellycat

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Passionate fan base Collaboration within the Sales Org, we're in it together Highly talented, growing team

Cons

Misalignment with Marketing and Sales, though improving Growing pains

2.0
26 July 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, good PTO, (mostly) nice employees

Cons

I had high hopes when joining this company. I quickly learned that there was little to no communication or support from UK to US teams. Nearly all US based MN employees are bitter and scorned creating a toxic work environment. I was let go with absolutely no warning and without any legitimate explanation. As a matter of fact, I had positive reviews almost up until the day I was let go. Makes me wonder what sort of people I was dealing with all along. In the long run, it was probably a blessing as this brand will undoubtedly meet the same fate as beanie babies.

7
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