Operations "management" is the worst - Anonymous employee JetClosing Employee Review

Someone else nailed it when they said: "Unqualified people were promoted to undeserved roles." This is Operations at JetClosing in a nutshell. There is no leadership in Ops, just managers by title only who hide behind "process development and enhancement" to get out of helping their teams do the actual work. The department has been running on fumes for the last year. An unqualified team member was needlessly promoted--probably to throw more money at them to keep them from quitting. This created a toxic atmosphere that only grew worse over time. Everyone in Ops is grossly overworked and underpaid. There is no transparency and I have no idea what Ops managers do all day but it's not actually helping Ops. So many good people have come and gone, it's a revolving door. It used to be good but it will never recover with the current managers in place.