Pros
The company has a supportive team and leadership. No role is too small to be acknowledged by managers and leadership. The atmosphere is friendly and welcoming. Clients are great, and leadership specifically targets those who are courteous and respectful. There is a tremendous amount of opportunity across different services and technologies. The company is always improving and open to feedback. The staff is knowledgeable, and mentorship opportunities are available. Great benefits available, healthcare, dental, eyecare and retirement funds. Flexible on-call and well scheduled on-call placement. Well established on-call documented guidelines. Low on-call volume. Well established service board system and dispatching.
Cons
This is an MSP, so the work can be fast-paced and extensive. Time-tracking documentation can be tedious, but it is a necessary part of the process. Standard across most MSPs is required On-call, expect to be on-call at least once every 3 weeks.