Review - Customer Service Representative KOHO Employee Review

- PMs are single-threaded-owners - Product has high visibility, and accountability - Executive training provided - Mission-driven, standout product vision - Remote-first

- Has had some turnover at the company over the past couple years

- There are a fair amount of smart people at the company and many are good people - The company might eventually IPO and get you a return, although the dollar value of options granted to new employees is quite low - You can write Go

- Upper management is a self-congratulatory echo chamber - Most middle-management is not effective. There is a mix of those who are well intended and overburdened, and some who are straight up incompetent and thrive due to being able to project themselves well upward - Weekly forced kool aid all company standup. It is pretty gross if you are a critical thinker - Advertised coaching system and associated functions simply serve to provide validation to upper management. It is an echo chamber - Top performers, A players have two choices: integrate into the top layer and pretend and/or try your best to maximize productivity and find yourself frustrated by those who derive value from being blockers and posturing - Some inexperienced and mid tier caliber people who are a bit big fish in a small pond - Many people high up in the company think that they are experts, but in reality have low experience level and derive lessons only from a single toxic environment.