I felt that the direction of the accounts and clients felt disorganized at times. Often feeling like we needed to prove it was worth the money on every single client call, needing leadership to step in, etc. It seemed a lot like every new client was such a big win, then there wasn't really any direction or plan after that.
I often felt that while an overwhelming majority of people were kind and wanted to help, others weren't as nice and were more catty - which was a really big bummer because for a company that puts company culture above everything - some more senior members of the team were very rude quite often.