Empowering, thoughtful, and proactive - Director of Customer Success Kapiche Employee Review

5.0
12 June 2022
Recommend
CEO approval
Business outlook

Pros

- Strong focus on team through creation of phycological safety, trust, and joint goals. Promotion of working through difficulties actively. - Acknowledgement of individual strengths and empowerment to capitalise on those points - Willingness to re-evaluate and take a new direction - Openness and transparency across the business including leaders and executives - Knowledge sharing and growth opportunities - Incredible client focus from across the business delivering not just "awesome tech" but technology that actually works and solves the clients pain points. - Great benefits and flexible work in terms of location and timing

Cons

- For those who want high structure, to stay in their lane, or for someone else to tell you what needs to happen all the time... not a good fit - Startups are risky

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Kapiche Response
3y
Hi! Wow! Thank you for such a considered and detailed review. We love that you are feeling the openness from all levels of the business and seeing our focus on our clients. Your "Cons" are also extremely valid and we hope they help others who may be deliberating on whether to join or not. All this is greatly appreciated!

Explore other reviews about Kapiche

5.0
7 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Management, Hours, Pay, Schedule, Leadership

Cons

Stress, Work Life Balance, Demanding, Room to grow, time management

1.0
28 June 2022
Recommend
CEO approval
Business outlook

Pros

It was relaxed enough until they start giving out PIPs just a few months into work when there had been nearly 0 training.

Cons

-Run by a developer NOT a business mind -Expect results without the investments needed -0 Marketing support -0 Demand Gen Support -Let go of entire sales team before anyone hit the year mark and now rehiring -Gave 0 notice to cutting sales employees -Will receive little to no equity -There is no legitimate sales leadership in the company. If you're looking for a good leader turn and run -Search any former Kapiche employee in the US and ask about their experience

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Kapiche Response
3y
Hi! Firstly, thank you for leaving your review. We want to acknowledge your obvious disappointment and upset at the way things turned out between yourself and Kapiche. We acknowledge that there is always room for improvement, and we are actively working to improve every aspect of life at Kapiche. However, we feel that it must be acknowledged that certain decisions are taken for considered reasons and supported by the outcomes and results delivered to the business. Kapiche wishes you all the best in your future career and journey.
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