Customer Success - Customer Success Kaseya Employee Review

3.0
24 Mar 2018
Recommend
CEO approval
Business outlook

Pros

- Good Initial Software/SAAS Job. - Placed in Brickell, good office, free snacks. - Get valuable face time with upper management. - Willing to fix broken processes once they realize it. - Opportunities to shape a fast growing company. - You can get years' worth of experience in just months if you can make it. - Free parking and flexible vacation schedule.

Cons

- They will promise you they will make things right if they are messed up, instead of actually just doing it right the first time. - Low pay for the amount of work given. - No work/life balance. - Expected to work overtime with no commensurate pay. - Training leaves you with lack of foundational skills to do the job and there is no continued training. - Commission plan is broken and constantly changing. Can never seem to make the money that is promised when hired. - Leadership changes constantly, which results in process and team changes almost weekly. This can be frustrating as you will get poor training on a new process and then once you have learned the new process it will have changed again. - Goals for the company and commission plan do not align with each other. Certain teams benefit more from commission than others. - Culture is not what is promised when you are hired. - Customers will disparage employees and management will roll over and give customers whatever they want to bring dollars in even though the billing system is so broken they don't even know how to tallyho owes them money.

Explore other reviews about Kaseya

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

easy to make money if you don't mind dealing with politics and are likable

Cons

office politic heavy, if you're not liked or make an impression - you may never make money.

1
avatar
Kaseya Response
3w
Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
2.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Exposure to SaaS -Decent product if it worked -Vision makes sense -Cutthroat immorality & favoritism are the only upward paths -Equity program (now dead)

Cons

-Products generally dont work, no confidence in selling them -Current Leadership is completely out of touch with the reality of their workforce/operations - Claws back commissions on deals you never sold / received attainment/comms on (not sure how this is legal) -No WFH flexibility. -PTO is not respected. Paternity leave is frowned upon but somewhat respected. IN most cases, still expected to produce -Consistently misleads employees on intiatives, and borderline falsifies layoff rationale -Equity program is likely funny money at this point. prev CFO fired, and was actively involved with Enron scandals. replacement CFO gutted for quick sale of company by PE and bailed out when he saw it was impossible -Vast majority of clientel is with Kaseya out of pure hostage scenarios through predatory contract policies

3
avatar
Kaseya Response
2mo
We apologize that this has been your experience, as it is not what we strive to create for our team members. Through feedback like yours, we are making improvements to enhance the employee experience and ensure every team member feels valued. We also respect the personal time of our team members, including parental leave, as we continue aligning our people initiatives with our company’s growth. Thank you for being part of our team.
See reviews by: Helpful|Rating|Date|All