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      Kaseya

      Engaged employer

      Kaseya reviews

      Good Entry-Level Position - Technical Support Engineer Kaseya Employee Review

      2.0
      28 Dec 2023
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Kaseya's hiring process is fast and efficient. Technical support positions offer opportunities for advancing general technical knowledge aside from just product knowledge in addition to obtaining troubleshooting experience.

      Cons

      Below market compensation for Tier 2 and Tier 3 support positions. No employee benefits for advancing technical knowledge such as compensation for industry standard certifications or a learning platform.

      avatar
      Kaseya Response
      2y
      Thank you for sharing your experience. We currently offer competitive starting salaries, annual performance-based bonuses and a comprehensive benefits package which includes a PPO health plan, life insurance, and disability insurance without any recurring costs for employee only coverage. Our PTO and national holidays are in line with our industry and company size. Further, most employees are eligible for equity option grants effectively making employees part owners of the company, which is something not many other private organizations offer. We’re a unique company with a tremendous growth trajectory and we love to reward our employees who contribute to our success!

      Explore other reviews about Kaseya

      5.0
      2 June 2026
      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      easy to make money if you don't mind dealing with politics and are likable

      Cons

      office politic heavy, if you're not liked or make an impression - you may never make money.

      1
      avatar
      Kaseya Response
      2w
      Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
      2.0
      19 Apr 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Exposure to SaaS -Decent product if it worked -Vision makes sense -Cutthroat immorality & favoritism are the only upward paths -Equity program (now dead)

      Cons

      -Products generally dont work, no confidence in selling them -Current Leadership is completely out of touch with the reality of their workforce/operations - Claws back commissions on deals you never sold / received attainment/comms on (not sure how this is legal) -No WFH flexibility. -PTO is not respected. Paternity leave is frowned upon but somewhat respected. IN most cases, still expected to produce -Consistently misleads employees on intiatives, and borderline falsifies layoff rationale -Equity program is likely funny money at this point. prev CFO fired, and was actively involved with Enron scandals. replacement CFO gutted for quick sale of company by PE and bailed out when he saw it was impossible -Vast majority of clientel is with Kaseya out of pure hostage scenarios through predatory contract policies

      3
      avatar
      Kaseya Response
      2mo
      We apologize that this has been your experience, as it is not what we strive to create for our team members. Through feedback like yours, we are making improvements to enhance the employee experience and ensure every team member feels valued. We also respect the personal time of our team members, including parental leave, as we continue aligning our people initiatives with our company’s growth. Thank you for being part of our team.
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