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      Kaseya

      Engaged employer

      Kaseya reviews

      Lots of work, little pay - BCDR Technician L1 Kaseya Employee Review

      2.0
      20 Jan 2024
      Bcdr technician l1
      Recommend
      CEO approval
      Business outlook

      Pros

      decent work environment, breakroom with coffee, sink, overpriced vending machines

      Cons

      You won't have time to use the breakroom as you will have 60 tickets in your queue. The engineering team constantly breaks things which floods the Technical support calls with issues that typically an L2/3 should handle. As an L1 you are expected to do a lot & for the pay, it's a lot of stress. Very high turnover, 20 people get hired, and maybe 4 stay if you are lucky. Only if they just paid more the workload would be justified & people would stay.

      Explore other reviews about Kaseya

      5.0
      2 June 2026
      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      easy to make money if you don't mind dealing with politics and are likable

      Cons

      office politic heavy, if you're not liked or make an impression - you may never make money.

      1
      avatar
      Kaseya Response
      3w
      Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
      2.0
      19 Apr 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Exposure to SaaS -Decent product if it worked -Vision makes sense -Cutthroat immorality & favoritism are the only upward paths -Equity program (now dead)

      Cons

      -Products generally dont work, no confidence in selling them -Current Leadership is completely out of touch with the reality of their workforce/operations - Claws back commissions on deals you never sold / received attainment/comms on (not sure how this is legal) -No WFH flexibility. -PTO is not respected. Paternity leave is frowned upon but somewhat respected. IN most cases, still expected to produce -Consistently misleads employees on intiatives, and borderline falsifies layoff rationale -Equity program is likely funny money at this point. prev CFO fired, and was actively involved with Enron scandals. replacement CFO gutted for quick sale of company by PE and bailed out when he saw it was impossible -Vast majority of clientel is with Kaseya out of pure hostage scenarios through predatory contract policies

      3
      avatar
      Kaseya Response
      2mo
      We apologize that this has been your experience, as it is not what we strive to create for our team members. Through feedback like yours, we are making improvements to enhance the employee experience and ensure every team member feels valued. We also respect the personal time of our team members, including parental leave, as we continue aligning our people initiatives with our company’s growth. Thank you for being part of our team.
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