Started great, turned into a hellscape - SEO & SEM Executive Koozai Employee Review

1.0
28 Apr 2023
Recommend
CEO approval
Business outlook

Pros

It used to be an exciting, welcoming, chill, fun place to work. People would learn, share, collaborate and do good work. It wasn't sexy but it was solid work.

Cons

Blame culture Pitiful salaries Extreme micro-management Poor client service Missold clients Expectation to act as a freelancer without the benefits Less than zero career progression

Explore other reviews about Koozai

5.0
7 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Working for Koozai has been a pleasure, making marked improvements to clients website performance and appearance online. The team is knowledgeable and supportive, encouraging learning and working to get the best results. There is a good balance of work and scheduling is reasonable, giving time to learn and improve while working on a monthly basis for most clients. Clients cover a wide range of industries and the knowledge is there across the team to help niche sites, ecommerce and other sectors. Retention of clients is the best I've seen in agency life - having worked at 4 other marketing agencies. Staff retention is also good, with some even returning after trying different things! The MD is honest and approachable, letting everyone do what they need to, whilst pushing for employees to use their expertise to get the best out of the team and client work.

Cons

Usual agency cons, such as monthly turn-around for work, client updates and everyones favourite time tracking.

1
5.0
11 Aug 2022
Recommend
CEO approval
Business outlook

Pros

If you're looking for a job where you're making a difference to clients' businesses, constantly learning new things and feeling like you're part of a team that cares then I can't recommend Koozai enough! Some of the main benefits: - Promotes a good work-life balance with flexible hours and remote working - A broad range of clients across multiple sectors to get stuck into - Small, close-knit team who are always happy to help - The MD (Sophie) is very approachable, understanding and supportive - 1 day/month dedicated to personal development to learn new skills - Regular flow of new enquiries keeps the job varied and interesting - Clients are engaged and trust our advice - Fun, enthusiastic, smart bunch of people with strong team spirit - Everyone celebrates each other's successes I've thoroughly enjoyed my time at Koozai and wish them all the best for the future! :)

Cons

- Schedules can be tight so you need to be efficient with your time but this is standard for any agency role

2
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