Terrible - Call Center Representative Kroger Employee Review

1.0
1 July 2016
Recommend
CEO approval
Business outlook

Pros

Literally nothing good about this company. I hated the hour commute there and back each day.

Cons

I applied through a temp agency and was not told that there would be an 'assessment test' at the end of the two weeks of paid training. If I would have known this I wouldn't have wasted my time. They crammed so much information in 2 weeks and were expected to pass with a 90% to get hired on.. Still as a temp. I obviously didn't pass, I received an 89% because the material we went over wasn't available for studying outside of work. I got let go today because of this. I think this is ridiculous, I had some floor time to work and practice my position, I was apart of the email team. Every question I got wrong on the test did NOT determine my knowledge on the floor during my actual work. I was doing great, so for them to weed out people based off a test? Is unbelievable. Honestly, I don't care, because it was terrible pay, and I'm still young and not looking for a career in customer service, I was just trying to work hard and pay bills like any normal 21 year old is.

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5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Great people and frequent raises

Cons

The hours and scheduling were tough at times

3.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

10% discount on all kroger branded items $17.25 per hour is one of the better wages in the area when compared to competitor stores

Cons

October-January the workload and store environment is overwhelming due to holidays Slowest time of year in the store is during the summer when its hot and days drag ob forever Lack of communication between dept as well as between store management MOD adds insurmountable tasks onto your already lengthy expected daily task assignments

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