Oversold, under delivered - Anonymous employee LINQ (NC) Employee Review

1.0
23 June 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They have nice snacks, the benefits are very good and affordable.

Cons

Linq is a company that talks a good game but should be avoided. They will tell you they have a great culture, fun activities, that it's "by the beach," has great pay and more but none of these things are true. Linq is a company going through major changes and it's not going well at all. It's been a revolving door for the last year. Resignations, layoffs and terminations are super common and everyone is afraid for their jobs. Management just lies about it too. We had a big all hands meeting after a round of COVID layoffs and the CEO told us that there would be no more layoffs in 2020 but there have already been more. They just come up with ways to explain it wasn't a layoff they were fired but coincidentally we'll also eliminate that position and not replace them. Most of the executive team has been there under a year and many seem clueless. They've driven most of the good people to quit and it's had a huge impact on culture and customers. The customers feel a lot of pain right now and they're leaving like crazy. They've bought up companies left and right but seem to have no clue how to make new employees feel like part of the team. One of the companies they bought in Pennsylvania has lost almost half their employees and a ton of customers. It's been a trainwreck there and people just keep leaving and leaving people at other locations to pick up the slack. Almost all of the management from that company quit and people are completely lost looking for help and no one is providing any leadership or direction from the executive team. Oh and from what I understand they haven't replaced any of the management that quit. People just basically have no boss. When you raise issues to management they act shocked and surprised that there are problems even though you know they are aware of them or even worse you get a "what do you want me to do about it?" response. So people have stopped raising concerns and instead just started looking for jobs. It says something when people are quitting left and right with the market as bad as it is with COVID. Linq has some great products and a lot of potential but the ceo and coo are in over their heads and everyone is suffering as a result. Politics is everything here. The coo Susan will act as this sweet lady who can cry on command but everyone refers to her as the "black widow." The ceo Adam is super emotional and it impacts what he says and does - like he told us all last year that unless we agreed to volunteer for charities he was going to take away a day of pto --- seriously? Good luck trying to do that! He yells at people, tells people he doesn't have time for them, and makes it very clear he doesn't want ideas on how to improve the company. At this point I've stopped talking to him altogether so I don't get fired. This is not a company I'd recommend to anyone unless the leadership commits to real change. But I don't see that happening any time soon. You don't have to take my word for it. During an interview ask them things like how many Controllers have you gone through in the last year? What percentage of your support team has been with the company for a year or more? How much of the executive team has ever worked in this industry before joining Linq? What percentage of management from acquired companies has remained with Linq? Get those answers and judge for yourself.

avatar
LINQ (NC) Response
6y
Thank you for your feedback. I am sorry that you have obviously have had a bad experience in your first year. You are correct in saying that we’ve been in the midst of some major changes. Much of that has been a result of our acquisition growth strategy as well as some of the very hard personnel decisions we’ve had to make as a result of restructuring and the COVID-19 crisis. We do place a high value on open communication here at LINQ which is why we think it’s important to have weekly all hands meetings to keep employees up to date with developments impacting them, our business and our growth. As I’m sure you know, there are many positive and exciting things going on here and we are very fortunate to have so many very talented, caring leaders and employees. Some of the best I’ve ever worked with. So I would encourage you to come and speak with me, with your supervisor or with HR if you have issues to resolve. As I think others would attest I welcome feedback and am happy to discuss ideas for improvement. That’s one of the reasons I meet with every employee at their 90 day mark.

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5.0
19 June 2025
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Pros

Honest and transparent leadership Remote Work Random Wellness days off Mission driven

Cons

Tough space to be in at the moment Medical coverage could be better

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1.0
12 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generous PTO, ok - benefits

Cons

Will lay you off without reason, very clique-y and if you do not fit in - they make it known. You need to be certified on their products, and they will conduct 100 question exams on a near monthly basis when you start and get ramped up. This came as a surprise to me as it wasn't mentioned in the job description nor was it mentioned on my 3 interviews. Nevertheless, I gave these exams my all and passed them. The certifications do not matter however once you leave the company. Training is to the bare minimum, Mine wasn't even conducted properly, manager kept apologizing for being absent. Same manager is the one who laid me off with HR with no reason as to why besides "performance" when nothing was mentioned, ever, beforehand about my performance lacking in any way. Hadn't had a 1-1 in nearly two months when this happened so came as a complete surprise. Did ask for reason and still have not been answered with one, which is unprofessional to say the least. I would avoid unless you are looking to gain experience in EdTech. I had a pleasure working with the school districts and providing support, did not have a pleasure with the internal teams not being there to assist when needed. Unwillingness to help one another will be your biggest downfall along with lack of communication. To say on my last 1-1 I am moving in the right direction, fast forwarding to nearly 2 months later with zero communication and being left without a job is unprofessional.

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