LINQ (NC) Reviews

2.4

26% would recommend to a friend

(150 total reviews)

Sharon Love

Not enough data to show CEO approval

27% positive business outlook

LINQ (NC) has an employee rating of 2.4 out of 5 stars, based on 150 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LINQ (NC) employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

150 reviews
1.0
3 Mar 2022

Awful Culture, Incompetent Leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Remote work, Unlimited PTO, 100% paid health premiums, 401k match • Some truly amazing, kind, hardworking people at the non-executive level • Fun industry; wonderful, hardworking customers that are a pleasure to work with • Meaningful mission

Cons

It's hard not to think most of the anonymous, one-line reviews are fake as they don't actually reflect the high turnover and opinions of many employees that have left or are still with the company. • Toxic culture - executive leadership speaks about culture but has no idea what it actually means and ignores the fact that culture starts with them. • Incompetent leadership - senior/executive level "leaders" don't understand the industry or the product but make all of the business decisions. • Lack of accountability - when you hire teams full of referrals, they're not going to hold each other accountable; you also often see top performers picking up the slack for poor performers with no additional pay. • Lack of integrity - Integrity is one of the company's values yet leadership is constantly over promising and under delivering just to get the sale. • Lack of transparency - leadership sweeps everything under the rug and employees are never truly in-the-know. • Heavy favoritism - you're rewarded based on how well you're liked, not how well you perform. • Lack of opportunity - they prioritize recruiting over retention and will hire externally before they reward or promote you internally. • Low pay - salaries are below/bottom of the range; even though its K-12 which typically pays less, it's still edTech SaaS. Negotiate high upon hire, it's rare that you'll receive a merit raise (pay "bump") while you're there. • Lack of trust - heavy micromanaging of petty details which slows growth and stifles innovation. • Heavy burnout - aggressive goals with no consideration of department size, team structure, or individual capacity; at LINQ, "more opportunity" simply means more work. • "Keep your head down" mentality - raising concerns only gives you a target on your back, regardless of your product/industry knowledge or how well you execute. • Lack of confidentiality - if you raise confidential matters to your manager, HR, or the CEO, it's very possible that information won't remain private. Until leadership can get out of their own way, truly listen to and respect their team of experts, and acknowledge the issues within themselves, the more amazing talent they’re going to continue to lose. If you’re willing to agree with leadership’s decisions, regardless of how bad they are, cut corners on your work at the expense of quality, and keep your head down, you’ll do well here.

1.0
27 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Work from home - Benefits are pretty good

Cons

New ELT does not know how to run a company or treat their employees with respect. They do not keep their word when it comes to comp plans and do not take responsibility for their actions or the actions of the company, instead always blaming employees who are working our butts off every day to better this company. Case and point, they do not care about you and will try to screw you out of fair comp, bonuses, etc. every chance they get while they load you up with more work, micromanage you, and call every last little project a "top priority". There are tons of product issues all the time, and support is extremely understaffed, leaving the customers feeling lost, undervalued, and not supported. However, as I mentioned, nobody up top seems to actually care or commit to the betterment of the product and good treatment of employees. Turnover is HIGH, and for good reason. People are leaving this company to work for competitors like crazy, and I can definitely see why. If this new management continues to get their way, there will not be a LINQ sooner or later because there will be either no customers left, or no employees left.

1.0
23 June 2020

Oversold, under delivered

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They have nice snacks, the benefits are very good and affordable.

Cons

Linq is a company that talks a good game but should be avoided. They will tell you they have a great culture, fun activities, that it's "by the beach," has great pay and more but none of these things are true. Linq is a company going through major changes and it's not going well at all. It's been a revolving door for the last year. Resignations, layoffs and terminations are super common and everyone is afraid for their jobs. Management just lies about it too. We had a big all hands meeting after a round of COVID layoffs and the CEO told us that there would be no more layoffs in 2020 but there have already been more. They just come up with ways to explain it wasn't a layoff they were fired but coincidentally we'll also eliminate that position and not replace them. Most of the executive team has been there under a year and many seem clueless. They've driven most of the good people to quit and it's had a huge impact on culture and customers. The customers feel a lot of pain right now and they're leaving like crazy. They've bought up companies left and right but seem to have no clue how to make new employees feel like part of the team. One of the companies they bought in Pennsylvania has lost almost half their employees and a ton of customers. It's been a trainwreck there and people just keep leaving and leaving people at other locations to pick up the slack. Almost all of the management from that company quit and people are completely lost looking for help and no one is providing any leadership or direction from the executive team. Oh and from what I understand they haven't replaced any of the management that quit. People just basically have no boss. When you raise issues to management they act shocked and surprised that there are problems even though you know they are aware of them or even worse you get a "what do you want me to do about it?" response. So people have stopped raising concerns and instead just started looking for jobs. It says something when people are quitting left and right with the market as bad as it is with COVID. Linq has some great products and a lot of potential but the ceo and coo are in over their heads and everyone is suffering as a result. Politics is everything here. The coo Susan will act as this sweet lady who can cry on command but everyone refers to her as the "black widow." The ceo Adam is super emotional and it impacts what he says and does - like he told us all last year that unless we agreed to volunteer for charities he was going to take away a day of pto --- seriously? Good luck trying to do that! He yells at people, tells people he doesn't have time for them, and makes it very clear he doesn't want ideas on how to improve the company. At this point I've stopped talking to him altogether so I don't get fired. This is not a company I'd recommend to anyone unless the leadership commits to real change. But I don't see that happening any time soon. You don't have to take my word for it. During an interview ask them things like how many Controllers have you gone through in the last year? What percentage of your support team has been with the company for a year or more? How much of the executive team has ever worked in this industry before joining Linq? What percentage of management from acquired companies has remained with Linq? Get those answers and judge for yourself.

avatar
LINQ (NC) Response
6y
Thank you for your feedback. I am sorry that you have obviously have had a bad experience in your first year. You are correct in saying that we’ve been in the midst of some major changes. Much of that has been a result of our acquisition growth strategy as well as some of the very hard personnel decisions we’ve had to make as a result of restructuring and the COVID-19 crisis. We do place a high value on open communication here at LINQ which is why we think it’s important to have weekly all hands meetings to keep employees up to date with developments impacting them, our business and our growth. As I’m sure you know, there are many positive and exciting things going on here and we are very fortunate to have so many very talented, caring leaders and employees. Some of the best I’ve ever worked with. So I would encourage you to come and speak with me, with your supervisor or with HR if you have issues to resolve. As I think others would attest I welcome feedback and am happy to discuss ideas for improvement. That’s one of the reasons I meet with every employee at their 90 day mark.
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Glassdoor has 158 LINQ (NC) reviews submitted anonymously by LINQ (NC) employees. Read employee reviews and ratings on Glassdoor to decide if LINQ (NC) is right for you.