Great Brand, Poor Management and Lack of Support for New Employees - Patient Care Coordinator LaserAway Employee Review

2.0
29 Oct 2025
Recommend
CEO approval
Business outlook

Pros

LaserAway has a beautiful brand presence, modern clinics, and strong marketing that brings in a steady flow of patients. The products and services are high-quality, and some of the team members are genuinely kind and passionate about aesthetics.

Cons

Unfortunately, the internal culture doesn’t match the polished image. There is a clear divide between senior employees and new hires — senior staff dominate sales and opportunities, while new employees often struggle to get fair training or support. The onboarding process is minimal, and there’s little guidance once you’re in the clinic. If you’re new, it’s nearly impossible to hit quota consistently, and without that, it’s very hard to make decent money. Management is disorganized and often unsupportive, especially when it comes to personal circumstances or work-life balance. There’s no flexibility or leave options for newer employees — even in serious situations, the company offers little to no support. Scheduling is also a mess, with last-minute changes, long hours, and little consistency.

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LaserAway Response
7mo
Thank you for sharing your thoughtful feedback. LaserAway’s success is built on the strength and growth of our teams, and we’re continually enhancing our onboarding and mentorship programs to better support new employees. We’re sorry to hear your experience didn’t reflect that effort, and we appreciate your input as we continue refining our training, communication, and scheduling processes to ensure every team member feels supported and set up for success.

Explore other reviews about LaserAway

5.0
17 June 2026
Recommend
CEO approval
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Pros

Fun treatments and work environment

Cons

Micromanagement overbooking stressful at times

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

free treatments, co workers i met

Cons

oh my god lol. this is a horrible place to work as a nurse. i worked for LA for 2 years and I have never been happier to not work there. My life got better when i left, that’s when you know it’s bad. the double and triple bookings just keeps getting worse, it’s an impossible schedule to keep up with. at the end of my time there, some patients were waiting over an hour before rescheduling their appointment because of how behind the nurses get. it’s a very unsafe work environment. Management is terrible and micromanage. A PCC told me once that they watch us on the cameras and get mad if a nurse is sitting down for too long (like 10 mins)…. like what? but to anyone that currently works there, there are far better places to work. the company that i work for now is AMAZIMG and pays better with no double bookings and actually respects their nurses and the opinion of the nurses lol. double and triple bookings are not “an industry standard” like management likes to say. LA has a very very bad reputation in the aesthetics space, and for good reason. all they care about is money and will do anything, literally anything to increase revenue. it’s disgusting.

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