Good place to work, needs improvement. - Patient Care Coordinator LaserAway Employee Review

3.0
11 Nov 2024
Recommend
CEO approval
Business outlook

Pros

My experience with LaserAway has been decent overall, with good benefit options, schedule flexibility, and zero at-home work to take with me, which has been a huge breath of fresh air. I've enjoyed the following aspects of LaserAway, 4 or 5 day full day work options, Paid Time Off accumulation, hourly and commission based pay, uncapped commission, low stress work environment, informative training, systems and processes in place for ease of work flow, and simple communication systems.

Cons

Now, most of the pros also have a con side of the story that I've noticed from my short time here, however, I understand not all places of work are perfect. Running a large complex company offers a multitude of challenges and problems when keeping things uniform. With each region running slightly different, different leadership styles, markets vary, etc. however, I believe there are some major flaws that could improve the workplace with LaserAway drastically. One of the biggest issues is the atmosphere of greed. Money does crazy things to people and LaserAway's Standard Operating Procedures are in place for a reason, but many times throughout my time here, I've seen Senior Management unfairly rule out poor conclusions for my team members who worked hard for patients. I can't help but think this may be a common occurrence throughout the company. I believe there are much more effective ways to handle these situations. I'll keep the next thing short and sweet, but I've noticed many times patients are not treated as people, but as $$$. Though communication is simple and easy through the various avenues and systems set up, it often is ineffective and without solutions from direct management. This may be just my region, but it's discouraging to see with my own situations, but most of my teammates go through this as well. Overall, LaserAway is a good place to work, but falsities behind many of the smiles and empty promises behind the words of encouragement.

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LaserAway Response
1y
Thank you for sharing your honest and detailed feedback. We’re glad to hear you appreciate the flexibility, commission structure, and streamlined systems at LaserAway, and we’re grateful for your perspective on areas where we can improve. Your comments about consistency across regions, communication, and how we approach patient and team support are valuable, and we take them seriously. Trust and integrity are fundamental to creating a positive workplace, and we’ll continue to focus on fostering transparency and fairness at all levels. Thank you for being part of the team and for contributing to this ongoing dialogue—it helps us grow and improve.

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5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture So much better than the hospital Set schedules Fun treatments Teamwork Coworkers

Cons

Weekends are required but we have a good time so it isn’t terrible

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

free treatments, co workers i met

Cons

oh my god lol. this is a horrible place to work as a nurse. i worked for LA for 2 years and I have never been happier to not work there. My life got better when i left, that’s when you know it’s bad. the double and triple bookings just keeps getting worse, it’s an impossible schedule to keep up with. at the end of my time there, some patients were waiting over an hour before rescheduling their appointment because of how behind the nurses get. it’s a very unsafe work environment. Management is terrible and micromanage. A PCC told me once that they watch us on the cameras and get mad if a nurse is sitting down for too long (like 10 mins)…. like what? but to anyone that currently works there, there are far better places to work. the company that i work for now is AMAZIMG and pays better with no double bookings and actually respects their nurses and the opinion of the nurses lol. double and triple bookings are not “an industry standard” like management likes to say. LA has a very very bad reputation in the aesthetics space, and for good reason. all they care about is money and will do anything, literally anything to increase revenue. it’s disgusting.

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