It's a backstabbing cult and the RVP carries a sharp blade... - Anonymous employee LensCrafters Employee Review

1.0
29 July 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's slightly better than nothing...ok, I learned to make glasses. I also received a free pair of nice shades.

Cons

Horrible culture Low pay for frontline Ridiculous expectations No training Blame game is required! Frontline employees cry when RDO brings RVP The problems at LC are spread through the org. like a cancer. Most of the bad decisions come from the top down. It's clear that the executives don't know what to do to bring in business, so they try anything. If you go off "script" and try some creativity - you're not brand right. Too bad the brand right people are driving the company into the ground. Some RVPs are VERY brand culture. One region in the south had nearly 5 region managers in the last 6 years. How many southern RDOs, GMs and employees have to get hacked before someone realizes, the problem is higher up? Other regions turned over too. People hold their breath all day when she and the entourage come to a store. Employees lie about how things are going. The poor GM and RDO must endure interrogations and cynicism. Unfortunately, she appears to be part of the guard that is winning the culture war. From what I hear,(employees transfer from other regions) it's only slightly better in other parts of the country.

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5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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