Could Use Improvement - Anonymous employee LensCrafters Employee Review

2.0
4 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible Hours Great Learning experience in eye industry Nice discount on glasses 1 free eye exam yearly

Cons

Lack of management, favoritism, did not follow through with what was promised. Overall while being employed there I was unhappy with the lack of training and management style. The store manager would expect everyone around her to train the new employees and when asked a question she made it apparent that "you should know this" or would give you some type of attitude. Unfair treatment. The turn over was high. Originally was hired as a lab tech, they kept me on the retail floor to sell, even when i expressed that I wanted to be in the lab and they needed extra hands. Also didnt help when new hires were getting paid more than I was when they had no experience. Unfair removal of supervisor codes. When asked why she completely ignored me as if i was invisible. Store manager scheduling was unfair, when it was black friday or Christmas eve, she had the entire staff work expect for herself, when asked why she said, "I just dont work on Holidays". Because it was a sales position, they PUSH YOU to sell multiples, and upsell. HIGHLY quota driven. Conversion happens everytime someone walks through the doors, if that number doesnt match the amount of sales that day, quota goes down, which makes it hard to meet goals, since 1. its in a mall. 2. not everyone is ready to spend $500 that day 3. not everyone is interested in buying pairs of glasses. I once had the highest sales in the store and the manager asked me how much i made on my check.....

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5.0
26 Mar 2026
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CEO approval
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Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

2.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Knowledgeable, customer service experience, great doctors

Cons

Schedule is terrible, corporate does not care about you, patients are treated like numbers instead of patients

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