28 Feb 2024
LifeWays Response
2yWe appreciate your feedback about your experiences at LifeWays and would like to offer some clarity on a few points.
With a workforce of over 250 employees, LifeWays, strives to create a safe and supportive work environment for our employees. We take all complaints seriously and investigate them thoroughly. We assure you that LifeWays is dedicated to the well-being of all employees and consumers, and we do not tolerate any behavior that goes against our policies, procedures, or values.
In our FY 2023 Are We Making Progress Survey, only 10% of LifeWays staff disagreed or strongly disagreed with the statement, “I feel LifeWays fosters a sense of inclusion for all employees.”
Support for those we serve can be seen through our Consumer Satisfaction Survey with 99% of our consumers agreeing that they felt LifeWays’ staff believed they could grow, change, and recover. Additionally, 99% said they were given hope by staff.
Regarding the comment on pay, we strive to ensure that all our employees are paid fairly and competitively. We regularly review our compensation levels using a third-party to ensure they remain competitive within the industry and region. Please visit https://bit.ly/3ylBgZf to review our wage scale.
Our quarterly employee retention rates for fiscal year 2021 averaged 95.5% and has increased to 96.45% in 2022. Data for FY 2023 is not yet available.
We take all feedback seriously and will continue to work towards creating a positive and inclusive work environment for all our employees. We wish you the best in your future endeavors.