LILT is a refreshing and fun workplace, the London Office is the BEST! - Customer Success Manager Lilt Employee Review

4.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Everyone is transparent, helpful and supportive - Such a fun and happy atmosphere in the London office! - Leadership is super transparent and shares their vision and long term outlook with everyone monthly - Flexibility - Great $$$

Cons

- Maternity Leave + Sick Pay packages for UK could be improved

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Lilt Response
4w
Really glad to hear the London office feels transparent and supportive, that's exactly the culture we're trying to build, and it means a lot coming from someone newer to the team. On the UK benefits piece, you're raising something we've been actively looking at. We reviewed the package last December and introduced the nursery scheme as part of that, but we know there's still work to do to be more competitive on maternity leave and sick pay specifically. It's on our radar and we hear how much it matters. Thanks for being part of what makes London such a fun place to work.

Explore other reviews about Lilt

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- team players, easy to find support when needed - one of the best internal tech stacks I’ve used - the $$

Cons

- no coffee until 8am - expensive parking near office - no SKO

1
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Lilt Response
4w
Love this. The internal tech stack getting a shoutout is especially fun to hear, our engineering and research teams put a lot into it. Noted on the coffee situation and the parking, both very real. As for SKO, it's something we've talked about internally and hope to bring back when the timing is right. Thanks for being part of the team.
4.0
4 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people on my team are the best part of this job. They're sharp, deeply committed, and willing to run at hard problems without being asked twice. Leadership has earned my trust by being honest about what's working and what isn't, and by owning their decisions when things don't land the way they hoped. The CEO is not perfect, but is open to feedback and visibly tries to grow, which I respect more than polish. The company recently took a hard look at pay and made meaningful adjustments, which sent a real signal to my team that they're valued. There's also a clear push to take smart risks and keep building forward, especially around agentic AI, and that energy is contagious when you're leading people through change.

Cons

The recent right sizing was painful. The teams that remain are sharper and more focused, but I watched good people leave, and that weight stays with you as a manager. Work life balance is treated like a topic we don't talk about, and I see the cost of that in my own team. People do their best thinking when they're rested, and right now the unspoken expectation is to always be on. Benefits sit at average or slightly below where they should be for a company asking this much of its people, and that gap is something my team notices.

1
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Lilt Response
4w
What stands out in this review is that the same teams absorbing hard change are also the ones running closest to empty. You're right that rest hasn't been something we've made enough room to talk about, and the signal from the top hasn't matched what we'd want for our people. Your advice on rest and celebration goes together for us, because both come back to whether the work feels sustainable and worth it. Benefits are part of that same picture, and somewhere we know we have ground to cover. Thank you for leading through a hard stretch with this much care.
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