Good before majority stake sold - Customer Support Specialist Little Sleepies Employee Review

The buck stops at amazing co-workers. I was one of the longest standing employees at Little Sleepies before leaving. Not only was I the only employee there beyond three years that had not been promoted once, I also watched as several employees who joined the team after I did were promoted once or twice. None of the promotions were minorities because the promotion criteria is extremely biased. Little Sleepies is highly focused on sales and not at all focused on customer or employee experience. After 3 years of providing extremely high-volume support and volunteering for other individual tasks, I didn’t even earn $20 an hour. The company culture is very accepting and encouraging of overworking customer-facing employees, causing extreme burnout. Leadership also forces customer-facing employees to consistently lie about product quality and availability, which negatively impacts employee morale. The CEO is very disconnected from the team, only meeting with the entire company once a month and otherwise having very little interaction with “the little guys.” The environment is very cliquey, and if you’re a Swiftie, you’ll fit right in. I’ve honestly never met people so obsessed with a celebrity in my life. I’m not the only person who found this odd, because someone anonymously asked if people could chill on the Taylor Swift obsessiveness during a company Q&A. Speaking of which, the option to give anonymous feedback was rescinded because Little Sleepies doesn’t really want people asking tough questions that they won’t answer anyway. There were several related to morale and no effort made to improve it. HR is not authentic in her approach to concerns or grievances. She pretends to care and then “shares with leadership” with zero follow up. It took working for another children focused brand that really cares about their customers and employees for me to realize that Little Sleepies’ expectation that employees lie to customers is immoral, and the company will work you to for what is nowhere near a living wage in a toxic environment.