Falling short of promised committments - Administrative Support Living Room Realty Employee Review

The thing that caught my eye about Living Room was their commitment to the community - agents donate a portion of their commission to one of three non-profits chosen by the agents. What I discovered as I've worked here is their commitment to always trying to do better. It is a small company, so it can be very agile. And the leadership is constantly looking for ways to integrate new perspectives into how we function as a company. My very favorite thing about working here is the people. The staff is hard working and incredibly supportive of each other, and the agents are some of the best people I've met. They are all about helping people find a home. It's incredible to get to be a small part of the stories they create with their clients.

Because of the nature of real estate, agents join the company and leave the company on a regular basis. It's very hard to see agents go, and I always miss them.

The agents at Living Room are some of the best in the business. Courteous, generous, and it was a joy to serve them every day. The team I worked directly within was supportive and capable, and always went the extra mile to make sure everyone was supported in their workloads.

In the end it came down to a lack of accountability for management to create solutions for disturbances within the company. A lack of formal reviews, inconsistent feedback of performance, and a very high turnover of coworkers made it feel like it was impossible to have a grasp on what constitutes a "job well done." If issues arose, there were very little options for accountability, and management was unresponsive or downright dismissive of feedback. No HR resources for staff, and it seemed that managers were not actually given the autonomy to take care of their people. The feeling of being "overwhelmed" is considered an accepted normal, and the company benefit of unlimited PTO was often used as an excuse to not give wage increases. A convoluted and inconsistent bonus structure created confusion and the policies around performance-based, time-based, or cost-of-living wage reassessments are infrequent and not guaranteed. The turnover for the Membership Services Coordinator position is astounding. In two years, the position was filled by over a dozen different people, only two of which currently remain. There are 4 offices and one employee of this position in each office.