Decent product let down by bad business practices and toxic culture - Customer Success Specialist Locafy Employee Review

1.0
13 Nov 2022
Recommend
CEO approval
Business outlook

Pros

- Core team members and some leaders are good people - The product is interesting - You can do work in many areas of the business - Small-ish team means you will be visible

Cons

- Minimal training and support for new staff - Promoting from within is rare and then external hires (even managers) are often unsuitable for the role or don’t stay long after seeing the state of things - Salaries are low to average and some people were actually being paid much less than market value only being corrected under the guise of recent “promotions” (ie. from junior to mid level) - Unsustainable and inconsistent sales practices lead to poor quality despite the supporting teams efforts to correct - Flexible work in Perth actually means you must work in the office unless you have an airtight reason to need flexibility - Team is diverse, but only surface-level and it is not an inclusive space for anyone who doesn’t live or think like leadership - Some senior leaders are actually openly bigoted, conspiracy theorists and more. Anyone who does not agree or ignore these harmful attitudes will not fit in and likely not last long. - The company aggressively pushed for a NASDAQ listing (which it achieved), but abandoned sustainability and is now non-compliant with the stock exchange and also damaged its internal process and culture - Many people have left due to the reasons above and more, and recently the company laid off 15% more staff to even out the poor company performance to “reorganise” - Overall, it’s a company that will promise a lot, highlight crafted values a lot but ultimately likely leave you burned out or otherwise unhealthy

Explore other reviews about Locafy

5.0
15 Jan 2024
Recommend
CEO approval
Business outlook

Pros

1, Tons of opportunity to build tech with a high level SEO team. 2. Ongoing teamwork in the sales department. 3. Huge commission opportunity for qualified sales experts. 4. Well known SEO expert drives the technology

Cons

1. Located in Australia which can be hard when I am in the United States.

5.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Supportive, tight-knit team where everyone helps each other Genuine “family” culture — you’re valued, not just a number Open communication and approachable leadership

Cons

As a smaller company, resources can be stretched at times Fast pace means you often wear multiple hats Limited formal structure — great for flexibility, but not for everyone

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