Pros
water dispenser for the office
Cons
unreasonable workload. Scheduling is 15mins per DBQ and 15 mins per MO, not enough admin time for record reviews which makes for low quality exams for vets. They schedule you as much vets as they can, meanwhile their QA team is clueless and will return most submissions requiring additional time to address issues. The ones that do get through QA occasionally comes back as reworks. Teams meetings and trainings are piled on top of that with no additional admin time to account for it. You end up working more than 40 hours. They care about numbers for productivity ironically can't address the high turnover rate for examiners. Examiners had to file for OT back when they were on hourly to finish work, but they recently switched all full time examiners to salary with a $24000 cut with a commission based structure and called it an "incentive" program. The current commission based standards require more work but for less pay. Bonus check comes at the end of the month. No shows hurt productivity scores so they schedule you more vets. The current advertised pay ranges are technically untrue because its impossible to get to those ranges without doing an unrealistic amount of DBQs. Benefits are not good either. NO paid CME, no 401k match. Health insurance premiums are costly. Very upper management centered company as seen in frequent promotions and changes in leadership although the examiners are doing all the work.
Pros
Having been with Loyal Source for nearly 11 years, I can confidently say this company provides real opportunity for growth and long-term career development. I started as a government healthcare recruiter and was able to evolve into sales, account management, and now manage a sales team. There’s a clear path for anyone willing to put in the work and take ownership of their career. Loyal Source has also played a major role in my personal growth. While working here, I earned my bachelor’s degree and hit several real-life milestones along the way. The opportunities provided have allowed me to travel and experience things I never thought would be possible, while still building a strong, sustainable career. The company does a great job of recognizing and rewarding performance. Earlier this year, I was honored to receive the Strategic Sales Award, which reflects the leadership team’s commitment to acknowledging impact and results. One of the biggest differentiators is the autonomy. You’re trusted to run your team, build something of your own, and think strategically. That level of ownership pushes you to grow both professionally and personally. The culture is more than just a company, it really does feel like a family. People genuinely support each other, and long-term relationships are built across teams. If you’re driven and looking for a place where you can grow, be challenged, and create real opportunity for yourself, Loyal Source gives you that platform. Excited to see what we accomplish in the years ahead!
Cons
There’s a bit of a learning curve early on as you get familiar with the company’s strategic approach and different business lines. With time and consistency, it all starts to click and sets you up well for long-term success.
Pros
They have remote and hybrid jobs. Most of the employees are very competent and supportive of each other.
Cons
This is a terrible company. They treat psychologists like children and consider us a disposable commodity.. the turnover in psychologists is about 40% over a 6 month period. The "incentive system" is a joke. The initial training is terrible. Mgt. changes rules and procedures almost weekly. They refuse to provide a phone number for HR. Management style is authoritarian "Mt way or the highway". They discourage any complaints. They discourage us from talking to each other outside of the company channels where they can monitor what is said. Many of us do not trust what mgt says because their actions don't match their words and they are punitive toward any criticism. They hand down edicts without any awareness of the effects on those that actually do the work. PTO and leave policies are very restrictive. Many of us have to work way more than 40 hours/ week just to keep up. The base pay is terrible and there is pressure to do more without more money. The ads and recruiters lie about the pay and benefits and I dont know if that is intentional or not. You can only contact HR by email and it takes days to get a response. Managers term is "I'll look into that and get back to you" but they never do so. Get the picture? Don't belie fee what they tell you and don't work here. Oh and BTW, the positive reviews here are most likely written by corporate staff to counteract honest reviews like this.
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