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Lucion Services

Is this your company?

Terrible company, soul destroying, lack of respect for staff. TRAINING NON EXISTENT! - Trainee Technical Support Lucion Services Employee Review

1.0
31 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Excellent overtime rates for very little work. Early shifts let you beat the traffic. Benefits system improves upon poor salary

Cons

Working under managers that are actively job seeking in front of new starters. Managers actively shopping online and using social media during the work day. Training was non existent, being given a box of samples, a microscope and some information booklets but no actual input from line manager or experienced staff does not constitute training. No responsibility given (or taken) the blame for anything is always passed on. Lots of laziness within the core staff, with the slackers being covered by genuine hard workers. Staff car parking extremely limited. Business is run like a school and low level staff are treated like children. Poor quality uniform for the long hours it is worn for.

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Lucion Services Response
7y
Thank you for taking the time to leave us a review. We are pleased to hear you enjoy the benefit of our flexible working system at Lucion, and the trust we place in our individuals when utilising overtime. We are sorry to hear you felt your training was non-existent. We have changed up our training structure in response to our teams’ feedback: introducing a mentor system and a new communication platform for colleagues to share knowledge as they learn the ropes. With a new management structure in place, we have also worked hard on our communications practices and our internal culture with our team members. We want every team member to not only feel valued whilst working at Lucion but to enjoy their experience. We welcome any further feedback you may have. Should you want to discuss any further issues, please do not hesitate to get in touch with either your manager or with our Communications Director, Lucy Armstrong.

Explore other reviews about Lucion Services

4.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

good overtime and night rates

Cons

big company causes lots of headaches and silliness

2.0
14 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Talented and dedicated colleagues who genuinely care about their work. The company offers interesting projects and opportunities for development — though these are often overshadowed by the internal culture.

Cons

- Toxic management behaviour is tolerated, particularly from individuals who generate revenue, regardless of the impact on their teams. -Micromanagement, inconsistent feedback, and unrealistic expectations are common in certain areas of the business. -Employees are at times spoken to in a condescending or dismissive manner that undermines their confidence and sense of competence, creating an atmosphere of uncertainty and self-doubt. - A consistently high turnover of staff increases pressure on those who remain, resulting in unmanageable workloads and very little meaningful support or understanding from higher management. - This combination of demand, instability, and lack of care creates an environment where burnout is not only common, but almost inevitable.

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