Burnout-Prone Work Environment - Customer Service Consultant Lufthansa InTouch Employee Review

Good starting background point for an airline industry

Low rate of retention for tenured employees

Good workplace community. workmates and people are generally nice and friendly.

management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.