Lufthansa InTouch

Lufthansa InTouch reviews

Lufthansa InTouch - Customer Service Representative Lufthansa InTouch Employee Review

4.0

1 Feb 2024

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Viaggi scontato, caffetteria, lavoro da casa, possibilità di crescita

Cons

Training non sufficiente, troppe linee da gestire

Lufthansa InTouch Response

Thank you for the feedback, we appreciate you took the time to place a review. We are happy you like it with us; we are committed to do our best. The training process is ever evolving and we believe we will get there in no time:-) Still, if you miss anything, please reach out to your TL. Thank you!

Explore other reviews about Lufthansa InTouch

1.0

1 June 2026

Customer service consultant

Recommend

CEO approval

Business outlook

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Cons

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3.0

3 June 2026

Customer service consultant

Recommend

CEO approval

Business outlook

Pros

Good starting background point for an airline industry

Cons

Low rate of retention for tenured employees

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