Look for a different company - Senior Account Manager Lumen Employee Review

2.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

You have the opportunity to learn about several different product sets

Cons

The products are almost always overpriced They are almost always behind the competition There is very little support Customer service is terrible

avatar
Lumen Response
4mo
Thank you for sharing your story with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have felt difficulties regarding our products, support system, and customer service. We hope you felt comfortable reaching out to your team to discuss these topics. We're committed to courage, so we thank you for boldly advocating an idea or opinion especially when it creates a sense of vulnerability. We're glad to learn that you took advantage of our opportunities to learn and grow. We believe in helping everyone to reach their full potential. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

avatar
Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
See reviews by: Helpful|Rating|Date|All