Chaos - Sales Engineer Lumen Employee Review

1.0
16 Nov 2011
Recommend
CEO approval
Business outlook

Pros

Bargained pay is in line with the job and cost of living of the Metro Area in order to support any kind of independent lifestyle.

Cons

1)The only thing consistent is inconsistency. 2)Benefits for being underwritten have out of the pocket expense that is outrageous. 3)401k poorly administered with choices. 4)ESOP plan gives too much fiduciary latitude to management, using funds as they choose until the 6-month mark comes to purchase shares. Who has ever heard of open enrollment on ESOP's? 4)Intergration is poorly executed, 'why reinvent the wheel'. 5)Too many vendors/outsourcing which create very poor relations with customer's receiving a one-call resolution. 6)Arrogant Sr Mgmt, feels like a hostile takeover and not buyout. 7)Micro managed. 8) Tools to do the job unstable. 9)Clear direction other than being the 'biggest' is an issue, no forthought. 10)Can be a very frustrating environment to perform to your ability. 11)Training is hasty and poorly executed with responsibility weighted on the employee. 12)Understaffed.

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5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is great and awesome

Cons

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2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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