One of the worst jobs I ever had - Directory Analyst Lumen Employee Review

Contractors were treated like the lowest of the low. I didn't get any kind of employee manual until I'd been there several months. There was no way to get time off; one woman got "written up" for missing work because her husband had chest pains so she took him to the hospital. Another woman was "written up" for returning late from a doctor's appointment which she was at because she was having a miscarriage. The training was useless. Those of us who were contract employees admitted that we had no idea what we were doing most of the time, but no one seemed to care until someone disconnected a 911 line.