Started Great, Ended Poorly - Account Manager Lumen Employee Review

2.0
23 May 2012
Recommend
CEO approval
Business outlook

Pros

Working with Technology can be very enjoyable and rewarding. Local Management was willing to listen and fight for their employees.

Cons

Lacked clear direction Treated employees as if they didn't care if you stayed or left Not willing to compete in smaller markets, so customer base slowly left for better offerings Grew too fast and forgot about the principles and customers that got the company where they are today. Disorganized and lacked creativity and vision

Explore other reviews about Lumen

5.0
6 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

Cons

No bad things to say

avatar
Lumen Response
5mo
Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
1.0
18 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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