Team Environment - Anonymous employee Lumen Employee Review

4.0
10 Oct 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The group I worked in was very supportive of each other as we developed new products, processes, systems or procedures. Management was engaging and truly interested in feedback, suggestions or ideas from employees. You could ask questions or give answers all with the ultimate goal of what was best for our customers and company.

Cons

Union positions are driven by senority only. The most qualified employees were not necessarily the ones promoted or spared from a lay off which weakens the company as a whole.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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