Going Downhill Fast - Field Technician Lumen Employee Review

1.0
5 Apr 2013
Recommend
CEO approval
Business outlook

Pros

It pays the bills for now.

Cons

Every year is a decrease in pay. Health insurance goes up every year (it is a self insured company) and a wage increase (if any) that doesn't even allow us to break even. Minimal discount on CenturyLink services for employees. Past employers gave company services away for free as a perk of employment. Zero perks here! A constant push to sell services. Technicians are technicians, not sales people, for a reason. Would you want a sales person installing your services? To get credit for a legitimate sale, you have to fight a flawed system for it. I’ve given up completely as it’s not worth the aggravation anymore.

Explore other reviews about Lumen

5.0
17 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

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Lumen Response
8mo
Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
2.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits with remote work

Cons

Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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