Lumen

Lumen reviews

OK for now - Customer Support Lumen Employee Review

3.0

24 Apr 2013

Customer support

Recommend

CEO approval

Business outlook

Pros

I've worked for USWest/Qwest/CenturyLink for over 10 years. I enjoy my job. Just enough technical challenge and variety. I enjoy helping customers.

Cons

It's more about the storm clouds on the horizon. Leadership in Monroe wants to slash pay and benefits. They will try to break our union, either by using contractors or moving our jobs to Monroe.

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5.0

24 June 2026

Project coordinator

Recommend

CEO approval

Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

Lumen Response

Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!

2.0

29 June 2026

Margin analyst

Recommend

CEO approval

Business outlook

Pros

Good benefits with remote work

Cons

Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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Lumen

OK for now - Customer Support Lumen Employee Review

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