Was a good company not sure where they are headed anymore, honestly not sure if upper managemnet knows - IP Technician Lumen Employee Review

2.0
16 May 2019
Recommend
CEO approval
Business outlook

Pros

The people, there are some really sharp and very good folks that work for this company Work from home sometimes but senior management doesn't care for it so its on its way out

Cons

Poor cross training/ Lack of training / most of all training is on the job figure it out yourself No room for advancement Middle/Senior Management would rather play power trip games then actually focus on making this network more stable and services better for our customers Unrealistic metrics, Management will always ask for more yet HR outsourced to a center that doesn't care, there is hardly anymore HR representation PTO has been reduced since merger Pay has been reduced since merger Benefits are more expensive had has less coverage since merger The merger was not good for employees but there was a lot of senior management that benefited from the decision via bonuses.

Explore other reviews about Lumen

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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