Grossly underpaid - Proposals- Federal Lumen Employee Review

1.0
13 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Some of the benefits are decent like earning rewards for doing healthy activities.

Cons

I was grossly underpaid for the 5 years I was there... by about 10k compared to other coworkers who did the same job or less. They kept promising a cost of living increase but it was just to string me along. So I missed out on over $50k since I had started. That doesn't include the bonuses that were associated with my salary.... so over 50k. Compared to other corporations the salary would be about 20k a year more than this... So if you want to make money, this is not the place to be. run, and run fast in the other direction. Always laying people off. Medical insurance leaves a lot to be desired and its expensive.

Explore other reviews about Lumen

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

Cons

They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

avatar
Lumen Response
3mo
Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
1.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

See reviews by: Helpful|Rating|Date|All