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      Lumen

      Engaged employer

      Lumen reviews

      Worked in IT at CenturyLink for 25 years. Past couple years have been horrible. - IT Engineer Lumen Employee Review

      2.0
      21 Feb 2020
      It engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Time off is good and good people to work with.

      Cons

      IT is pretty bad these days in Fletcher org. Impossible to move to different groups. People are stuck in jobs/groups they really shouldn't be in and no way to move to better suited positions. They would rather RIF you than use common sense. New SVP and VP do not care about people at all and make it a bad environment. We no longer have yearly merit increases. You get a raise when your manager wants to give you one or not. Not a single raise in 4 years. They reviewed salaries and most got a bump in bonus potential, that we will never reach anyway so pretty useless. If you are in IT you can do better than here.

      Explore other reviews about Lumen

      5.0
      9 Mar 2026
      Field technician iii
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      3.0
      3 July 2026
      Critical operations engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay Company provided vehicle Company provided devices Team collaboration You call the shots for vendor oversight If you don’t like it, you have a say Managing without employees Growing exponentially = future opportunities Hybrid work

      Cons

      Process of equipment repair/replace M-F on call Narrow vendor selection list Lazy techs & difficult techs

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