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      Lumen

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      Lumen reviews

      Former Century Link Employee - Customer Service Representative Lumen Employee Review

      2.0
      6 Nov 2013
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay and benefits package for former Qwest employees. New hires not so much. Great base in large business, governmental communications contracts, top tier communications products and internet backbone,and all departments related to these efforts.

      Cons

      Losing more and more of the residential business while driving down benefits and wages to compensate which will gather less talented and dedicated workforce, thus accelerating the revolving door syndrome. Short sighted company with outdated hierarchical structure. Upper level management seems arrogant and aloof, while lacking creativity. I am not optimistic about the future of this company.

      Explore other reviews about Lumen

      5.0
      24 June 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 July 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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