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      Lumen

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      Lumen reviews

      Toxic atmosphere and company - Finance Lumen Employee Review

      1.0
      12 Mar 2021
      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and cost of insurance

      Cons

      This company has not given raises since Level3 merger. There is continuous staff turnover including management. They are unable to tell you what the goals or job duties are for your position. Lots of overtime without comp days or appreciation to make up for system failures. It is a toxic workplace

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review, we appreciate your feedback. We have built an equitable, pay-for-performance compensation plan, where our employees are rewarded for their results. We will continue to ensure our incentive plans are competitive in the marketplaces we serve. We are sorry to see you did not enjoy your time working here.

      Explore other reviews about Lumen

      5.0
      24 June 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 July 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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