Leadership has largely lost the trust of employees - Solutions Engineer Lumen Employee Review

Constant reorganization led by outside consultants No one listens to front line employees Leadership is completely absent and unaccountable for any decisions made No one has gotten a pay increase since the merger No promotion opportunities or even a path to promotion offered Sales quotas are largely unattainable So many systems and products and legacy processes that are undocumented take up most of the time that should be spent with customers What used to be a technical customer facing job has turned into a secretarial one troubleshooting orders, finding inventories and putting out fires Most new products are still driven by spreadsheets because the company won’t invest in systems