Impossible Metrics - Customer Account Manager II Lumen Employee Review

3.0
8 July 2014
Recommend
CEO approval
Business outlook

Pros

Great company if you are not in business sales, but these are held by" old timers" who are not going anywhere Decent Benefits Flexible Work Schedule

Cons

You will spend more time redirecting unhappy customers to the correct department, answering emails and going to meetings than making sales. If you do get a customer that wants to increase their bill (most want to talk to you only if you can decrease it) good luck navigating the many software platforms that do not flow into each other. They do have "Trainers" that are also overworked so good luck getting one to help you before your customer gets tired of waiting and goes with another company that gives better and more economical (and there are many telecom companies out there who do) service! If you do not get "lucky" to get an inbound call and sell the customer a product that is available (availability is another issue) to them you are on borrowed time. No meet quotas: No have job! You also have to wait months for your commissions, if you even get them. Most people just give up fighting for them.

Explore other reviews about Lumen

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
6d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
6d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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