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      Lumen

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      Keep Looking - Operations Technician II Lumen Employee Review

      2.0
      19 Oct 2021
      Operations technician ii
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some very knowledgeable people at LUMEN.

      Cons

      The expectation is that you will know multiple platforms at expert level without proper training. Line managers are over worked and pass that to their direct reports. Upper management is only focused on metrics and does a lot of lip service about customers but does not understand what is needed to actually service customers well. IVR to reach repair has been, and continues to be, nearly impossible for customers to navigate. Pay is low, raises are token, bonuses are minimal. Job satisfaction is at all-time low across many of the functions that are customer facing.

      Explore other reviews about Lumen

      5.0
      24 June 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      3 July 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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